Terms and Conditions
- Information about us
www.sohowine.co.uk is a website operated by The Soho Wine Supply Limited (“We/Us”). We are registered as a limited company in England and Wales under company number 392737 and our registered office is at 18 Percy Street, London W1T 1DX.
- Accessing our website
2.1 To make a purchase from The Soho Wine Supply Limited website, you agree to the terms and conditions of the site.
2.2 We collect personal information to enable us to process and deliver your order, and by registering your details on our website, you consent to us holding personal data about you.
2.3 If you object, then please do NOT register with us, use the website or purchase from it.
2.4 We are committed to the EU General Data Protection Regulation (GDPR) and any identifiable information you give us will not be shared with any other company.
2.5 We are dedicated to the privacy of your information. For further information regarding this data or any other privacy matters please contact us by email to firstname.lastname@example.org.
- Age Restriction
3.1 In accordance with UK law you must be 18 years or over to place an order with The Soho Wine Supply Limited. It is an offence for a person under 18 to buy or attempt to buy alcohol, or for a person over 18 to buy alcohol on behalf of a person who is under 18.
3.2 By placing an order with us, you confirm that you are at least 18 years old.
3.3 All deliveries must be signed for by an adult aged 18 years or over.
3.4 If we are unsure of this information, The Soho Wine Supply Limited reserves the right to cancel your order.
- Ordering with The Soho Wine Supply Limited
4.1 All products are sold subject to availability and although we endeavour to have all products in stock at all times, this cannot be guaranteed.
4.2 In the event that a product is unavailable when you place your order, we shall contact you to discuss an alternative before the completion of your order.
4.3 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of UK VAT and Duty. We reserve the right to alter prices at any time without notice.
- UK Delivery
5.1 Using our Standard UK Delivery service, your order should be with you in 3-5 working days (excluding Weekends and Public/Bank Holidays).
* For UK Mainland orders under 20kg, delivery will usually be made between 1-2 working days.
|UK Mainland||Scottish Highlands||UK Islands & Northern Ireland|
Up to 5kg
5.2 Special Delivery Requests
If you have a specific delivery request, please contact us on 020 7636 8490 and we will do our best help.
5.3 What if I am not home when my order arrives?
If there is no one home our courier will leave a calling card with a contact number for you to arrange a re-delivery or collection.
5.4 Timed Central London Deliveries
We use a same day courier for timed central London deliveries – contact us on 020 7636 8490 for further details.
6.1 You may return products, subject to the “right to cancel” section below, within 14 days of receipt of the goods. Products must be returned in their original packaging and must arrive back to us in the manner they were sent.
6.2 If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
6.3 To return products, please contact us on 0207 636 8490 or email email@example.com for further instructions.
6.4 If you decide to cancel your order after your parcel has been sent, you are liable for the cost of delivery and the return costs.
6.5 Once we receive the returning parcel, we will refund your order minus the cost of your delivery and the cost of return, within 14 days.
7.1 Please check your delivery as soon as possible after it arrives.
7.2 In the unlikely event your delivery has arrived damaged please contact us on 020 7636 8490 or email firstname.lastname@example.org for further instructions.
7.3 We may need to ask for proof of damage to be sent for verification.
8.1 On cancellation or return of goods, we will make a refund to you of the full value of the payment made to us, excluding delivery charges, where applicable.
8.2 A refund of the original delivery charge will be given (if applicable) in the instance of incorrect, damaged or faulty goods.
8.3 A refund against faulty goods will only be issued within 1 month of purchase.
- Right to Cancel
9.1 You may cancel your order for any reason whatsoever at any time up to 14 working days from the day after the date you receive your goods, provided all of the bottles are unopened and intact.
9.2 If you wish to cancel your order you must call us on 020 7636 8490 or email email@example.com.
9.3 You must inform us of your decision to cancel your purchase by a clear statement, including details of your name, address, order reference, your desire to cancel and, where possible, your phone number and email address.
9.4 We shall reimburse the price of the returning goods on receipt of the items, intact and in a resalable condition.
9.5 It is your responsibility to hold onto the goods and take reasonable care of them until you have arranged their return.
9.6 If you wish to cancel your order, we ask for you to arrange the return of the order in it’s original packaging and well secured; we cannot be held responsible for breakages of the returning goods.
10.1 All information, including images on this website, is intended for guidance only.
10.2 Even though the website is regularly updated, due to the nature of our business, vintages may change and images may vary from the vintage advertised.
10.3 Products and prices are subject to change without notice.
10.4 We reserve the right to cancel any orders we cannot fulfil for any reason.
10.5 If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.
11.1 In the event of a complaint please contact The Soho Wine Supply Limited directly by telephone on 020 7636 8490. Alternatively e-mail firstname.lastname@example.org giving as much detail as you can.
11.2 All complaints will be acknowledged as soon as possible.
11.3 Each complaint will be treated as confidential.
This website is based in the United Kingdom and all contracts are made under English Law. Any claim arising from, or relating to, a visit to our website is subject to the exclusive jurisdiction of the English Courts (although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country).
Should you have any queries relating to our terms and conditions, please do not hesitate to contact us.
The Soho Wine Supply Ltd
18 Percy Street
Tel: +44 (0)20 7636 8490
Fax: +44 (0)20 7636 8899
VAT No: GB 234 9994 17
Company Registration No: 392737